Jill Raff is the globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX™.
While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald’s franchises in the world, store #150. Her customer service philosophy originated from observing her mother and father’s work and their interactions with legendary founder, Ray Kroc. EX and CX are in Jill’s DNA.
Based on her diverse background working in multiple industries – and living in 7 countries – Jill developed her trademark Inside-Out Framework™ that’s often described as “where McDonald’s and Michelin meet.”
Partner with Jill to develop leadership potential, employee engagement systems, strong communication and emotional intelligence in the workplace producing a strong ROI. Her clients create a genuine “work-family” culture that results in increased revenue, ratings, and repeat customers – while simultaneously decreasing expensive employee turnover.
Jill Raff motivates and instructs organizations in the restaurant and hospitality industries to create 5-star customer experiences through EX2CX™ — the unique strategy that turns your employees into advocates and customer magnets.