TyAnn Osborn has spent her career enabling business leaders, managers, and employees to improve their performance and effectiveness through innovative professional development and strategic talent solutions. Prior to launching her coaching practice, Ty was the Global Director of Human Resources for the Michael & Susan Dell Foundation, an organization with a $2B+ endowment dedicated to improving the lives of children in urban poverty. She has also held executive and global leadership positions for Dell, PepsiCo Food Services, and CSC Consulting.

Today she works with a variety of organizations to provide training, speaking and coaching in the areas of Strengths-based performance, leadership development, and organizational effectiveness. She is also a sought-after thought leader for best practices in talent management. Her clients include companies such as Dow, Dell, Berkshire Hathaway Energy, PayPal, EA Sports, Abbvie, Cardinal Health, Bank of America, Indeed, Synchrony, EY, Texas Department of Insurance, and the University of Texas.

Ty is a Gallup-certified Strengths® trainer, speaker and coach using the CliftonStrengths® assessment and is also certified in the Working Simply methodology and Productivity Styles™ assessment. She has directly impacted thousands of people across the globe in using a Strengths-based approach to help enable effectiveness, increase productivity, and win at life. All of her training workshops and coaching programs are available in-person or virtually.

Ty has a BBA in Economics and Management from Baylor University and an MBA from St. Edward’s University. Ty lives in the beautiful Texas Hill Country with her family who were all profiled living their best lives in the documentary Pursuing Happiness. She is active in the Austin non-profit community as a supporter of Communities in Schools of Central Texas, Bluebonnet Equine Rescue, and Dripping Springs Patriots Hall.

Mike Robertson’s favorite sense isn’t sight or hearing…it’s wonder. He’s devoted his life to finding less-traveled roads, boxes to think outside of, and inspiration in the most unlikely places, Author of four books, musician, storyteller, husband and father, Mike speaks to help others find their own Technicolor lives. Motivating, inspiring, and entertaining, Mike will delight your audience.

A former ad agency CEO, broadcaster and professional service firm CMO, Eric Fletcher lifts the fog around marketing, sales and growth for individuals and firms.

For 35 years his creative work has won awards in advertising, marketing and broadcasting, and he has designed growth initiatives for local, regional and global professional service firms and corporate leaders.

Today he advises leaders and teams in the creation of a framework for aligned communication, marketing and growth strategies.

Eric is a TEDx speaker, a forbes.com contributor, an author, a blogger and a speaker on leadership, the dynamism of vision and growth through alignment. He is a member of the Editorial Board for Legal Sales and Service Organization, the Thomson Reuters CMO Advisory Board and the Advisory Board for the Masters in Marketing program at SNHU.

He and his family reside in Austin, Texas.

Michelle Villalobos, MBA, CSP, is the host of the Awaken Your Inner Superstar Podcast, and creator of several programs to help mission-driven Superstars step into greater purpose, passion, and prosperity. Her mission is to ACTIVATE these influencers, thought leaders, and expert entrepreneurs to scale their businesses in joyful, energy rich ways. She helps them design and develop the ALIGNED business models, revenue streams, and marketing strategies, as well as the beliefs, and behaviors that drive INCOME for them, and IMPACT for the world.

During her 14+ years in business, Michelle’s most popular programs include: Work & Play, Every Day; Make Them Beg Personal Branding Program; and Sales As Service; among others. Today and for the past 7 years, her flagship program is the Superstar Business Breakthrough, during which participants design and develop a whole new “Big Back End” business model, revenue streams, and 90-day plan – in just 3 days. She also recently launched her new online course: Retreats to Riches.

Michelle discovered her Big Back End framework 7 years ago when her business came crashing down and she realized that, like most experts, selling time for money had made her a slave to her business, and that she couldn’t scale without sacrifice. 

She decided to try something new. With the help of a mentor, she developed a retreat model, and a 1-year mastermind AKA: the “Big Back End.” Within 14 months, business had quadrupled, and Michelle had her life back. Since then, she has spent 7 years adjusting, improving, and tweaking, the model, as well as teaching it and gathering her clients’ best practices.

Michelle was named by The Miami Herald as one of Miami’s “Top 20 Under 40,” and in 2013, she won The Miami Herald Business Plan Challenge. Michelle has been featured on the front page of the Chicago Tribune Business Section, and has been in/on CNN en Español, Lifetime TV, Forbes Magazine, Fortune Magazine, and more. Michelle also founded “The Women’s Success Summit,” which was Miami’s largest conference for entrepreneurial women for 8 years. Michelle is in her 7th year as a member of the National Speakers Association (NSA) and is one of relatively few female members of its Million Dollar Speakers Group. She is a Certified Speaking Professional (CSP) and has been chosen to present to audiences of her esteemed colleagues at the Annual NSA Winter Conference, CSP Summit, Influence Conference, several local chapters, and she cochaired NSA Brand Lab in 2017.

Jill Raff is the globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX™.

While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald’s franchises in the world, store #150. Her customer service philosophy originated from observing her mother and father’s work and their interactions with legendary founder, Ray Kroc. EX and CX are in Jill’s DNA.

Based on her diverse background working in multiple industries – and living in 7 countries – Jill developed her trademark Inside-Out Framework™ that’s often described as “where McDonald’s and Michelin meet.” 

Partner with Jill to develop leadership potential, employee engagement systems, strong communication and emotional intelligence in the workplace producing a strong ROI. Her clients create a genuine “work-family” culture that results in increased revenue, ratings, and repeat customers – while simultaneously decreasing expensive employee turnover. 

Jill Raff motivates and instructs organizations in the restaurant and hospitality industries to create 5-star customer experiences through EX2CX™ — the unique strategy that turns your employees into advocates and customer magnets.

Kara is a Dental HR Consultant who loves sharing her knowledge of the business side of dentistry. She is the founder and CEO of Clinical HR LLC, an advisory firm for dental and medical practices. Kara focuses on cultivating leadership skills, managing employee relations issues, and implementing competitive total rewards systems. She also works with practices to develop employee policies and establishing compliant HR systems.