Mike Robertson’s favorite sense isn’t sight or hearing…it’s wonder. He’s devoted his life to finding less-traveled roads, boxes to think outside of, and inspiration in the most unlikely places, Author of four books, musician, storyteller, husband and father, Mike speaks to help others find their own Technicolor lives. Motivating, inspiring, and entertaining, Mike will delight your audience.
A former ad agency CEO, broadcaster and professional service firm CMO, Eric Fletcher lifts the fog around marketing, sales and growth for individuals and firms.
For 35 years his creative work has won awards in advertising, marketing and broadcasting, and he has designed growth initiatives for local, regional and global professional service firms and corporate leaders.
Today he advises leaders and teams in the creation of a framework for aligned communication, marketing and growth strategies.
Eric is a TEDx speaker, a forbes.com contributor, an author, a blogger and a speaker on leadership, the dynamism of vision and growth through alignment. He is a member of the Editorial Board for Legal Sales and Service Organization, the Thomson Reuters CMO Advisory Board and the Advisory Board for the Masters in Marketing program at SNHU.
He and his family reside in Austin, Texas.
Michelle Villalobos, MBA, CSP, is the host of the Awaken Your Inner Superstar Podcast, and creator of several programs to help mission-driven Superstars step into greater purpose, passion, and prosperity. Her mission is to ACTIVATE these influencers, thought leaders, and expert entrepreneurs to scale their businesses in joyful, energy rich ways. She helps them design and develop the ALIGNED business models, revenue streams, and marketing strategies, as well as the beliefs, and behaviors that drive INCOME for them, and IMPACT for the world.
During her 14+ years in business, Michelle’s most popular programs include: Work & Play, Every Day; Make Them Beg Personal Branding Program; and Sales As Service; among others. Today and for the past 7 years, her flagship program is the Superstar Business Breakthrough, during which participants design and develop a whole new “Big Back End” business model, revenue streams, and 90-day plan – in just 3 days. She also recently launched her new online course: Retreats to Riches.
Michelle discovered her Big Back End framework 7 years ago when her business came crashing down and she realized that, like most experts, selling time for money had made her a slave to her business, and that she couldn’t scale without sacrifice.
She decided to try something new. With the help of a mentor, she developed a retreat model, and a 1-year mastermind AKA: the “Big Back End.” Within 14 months, business had quadrupled, and Michelle had her life back. Since then, she has spent 7 years adjusting, improving, and tweaking, the model, as well as teaching it and gathering her clients’ best practices.
Michelle was named by The Miami Herald as one of Miami’s “Top 20 Under 40,” and in 2013, she won The Miami Herald Business Plan Challenge. Michelle has been featured on the front page of the Chicago Tribune Business Section, and has been in/on CNN en Español, Lifetime TV, Forbes Magazine, Fortune Magazine, and more. Michelle also founded “The Women’s Success Summit,” which was Miami’s largest conference for entrepreneurial women for 8 years. Michelle is in her 7th year as a member of the National Speakers Association (NSA) and is one of relatively few female members of its Million Dollar Speakers Group. She is a Certified Speaking Professional (CSP) and has been chosen to present to audiences of her esteemed colleagues at the Annual NSA Winter Conference, CSP Summit, Influence Conference, several local chapters, and she cochaired NSA Brand Lab in 2017.
Jill Raff is the globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX™.
While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald’s franchises in the world, store #150. Her customer service philosophy originated from observing her mother and father’s work and their interactions with legendary founder, Ray Kroc. EX and CX are in Jill’s DNA.
Based on her diverse background working in multiple industries – and living in 7 countries – Jill developed her trademark Inside-Out Framework™ that’s often described as “where McDonald’s and Michelin meet.”
Partner with Jill to develop leadership potential, employee engagement systems, strong communication and emotional intelligence in the workplace producing a strong ROI. Her clients create a genuine “work-family” culture that results in increased revenue, ratings, and repeat customers – while simultaneously decreasing expensive employee turnover.
Jill Raff motivates and instructs organizations in the restaurant and hospitality industries to create 5-star customer experiences through EX2CX™ — the unique strategy that turns your employees into advocates and customer magnets.
Kara is a Dental HR Consultant who loves sharing her knowledge of the business side of dentistry. She is the founder and CEO of Clinical HR LLC, an advisory firm for dental and medical practices. Kara focuses on cultivating leadership skills, managing employee relations issues, and implementing competitive total rewards systems. She also works with practices to develop employee policies and establishing compliant HR systems.
Her love of working with dentists began in 2012 at a Dental CPA Firm in Central Texas. There, she worked with dental and medical practices, primarily focusing on business development and human resources advisory to helped practice owners become practice leaders while also managing internal HR and marketing for the firm. Kara developed a passion for all things HR. She worked with clients to set strategic goals, draft employee handbooks, develop pay structures, and integrate the financial side of dentistry with the leadership side. She also drafted business plans and helped clients understand how the non-financial side of a practice can impact their bottom line.
Kara holds a Bachelor’s of Science in Business with a concentration in Human Resource Management. She is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP) and holds a Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute (HRCI).
Never content with the status quo, Kara is an active member of Austin Human Resource Management Association, a Member of National Speakers Association Austin chapter, current president of T-werx Toastmasters, and holds a Veterans at Work certificate from SHRM. She is a lifelong learner and stays current on federal and state employment regulations through extensive continuing education.
One statistic about communication states that 85 percent of our results in life are directly attributable to the quality of our own communication skills. Now that is a wakeup call! At least it was for me.
When I discovered this early on in my career, I realized I couldn’t blame my lack of success toward anyone but myself. After a period of mourning and much questioning, what was the reason I choose sales again? I realized that I held the power to change my results by developing better, if not outstanding communication skills. And my educational journey began.
Why do I tell you all of this? Because I have experienced first-hand how good communication skills can change your finances and the quality of your life.
I have proven my exceptional ability to communicate in more than 30 years of highly successful “record-topping” sales. In the various situations my sales journey has taken me, one thing is certain: communicating effectively and with authenticity is the cornerstone of my results.
My career began in Interior Design, developing all that creativity has helped me in many areas of my communication as well. I quickly moved into sales, design is fun although I quickly learned that the person who sells the design makes more money.
In order to be good in sales I learned that I needed to get better at my own communication skills. Starting with how to talk and sell on the phone to presenting in front of the client led me to presenting in front of larger and larger groups. In have invested hours in different public speaking organizations and seminars, always improving my own skills. I have presented messages to small and large groups in business, church, and social settings.
I also continued to develop my vocal skills which led me to a career as a professional voice over artist. Why do I mention this? Because, especially in this industry, it is all about How you say it!
It is now my passion to help others achieve their personal and professional goals by developing their own communication skills into ones that will produce greatness. The way we communicate with others determines the quality of our results. Experience, training, presentations, and practice have shaped my ability to communicate with believability, genuineness and authenticity and I will teach you how to do the same.